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Fix My Street

Confused about who you should contact to fix a problem, the quickest and easiest way is to use:

https://www.fixmystreet.com/

What is FixMyStreet?

Is this a council website?

No, it isn't – but FixMyStreet does send your reports direct to your local council.

We also publish them online, so that others in the community can read, discuss, and offer advice where needed.

FixMyStreet is an independent website, built by the charity mySociety. We  make it easier to report problems in your community, even if you don't know who those reports should go to.

All you have to do is type in a postcode – or let the site locate you automatically – and describe your problem. Then we send your report to the people whose job it is to fix it.

Do councils read or act on FixMyStreet reports?

Reports sent through FixMyStreet go into the same council email inboxes as reports sent through by any other means.

Using FixMyStreet

Please see our House Rules for things you shouldn’t report, or include in your report.

How do I make a report?

  1. Start at the homepage and type in your postcode or a place name. Not sure where you are? Pick ‘locate me automatically’.
  2. Put the pin in the map to show exactly where the problem is, and type in a description of the issue. Then send.
  3. Check your email inbox for our confirmation mail, click on the link, and job done.

What can I report?

FixMyStreet is primarily for reporting things which are broken or dirty or damaged or dumped, and need fixing, cleaning or clearing, like graffiti, dog fouling, potholes or street lights that don't work.

What shouldn't I report?

Thanet District Council currently does not accept flytipping reports, to report this please contact Thanet District Council on 01843 577000 or head to https://www.thanet.gov.uk/info-pages/fly-tipping/

Urgent issues: For problems that might put people in immediate danger, like gas leaks or falling trees, please contact your council or the appropriate utility company or emergency service directly – by phone if possible.

We often route problem reports via cleansing services or highways maintenance departments, so using FixMyStreet for urgent matters may result in a delay in your report getting to the right department.

Are reports public?

Yes they are: when you submit your report, we send it to the council, and we also publish it on the website. Your council will respond directly to you, and from that point on, your correspondence is one-to-one.

For that reason, we suggest that you don't include personal details such as addresses and phone numbers until you are in direct communication.

Why are reports public?

Putting your reports online has several benefits. Others can quickly see what has already been reported, so it prevents the council from having to deal with duplicates.

It also creates a snapshot for local communities, so it's easy to see what the common problems are in a given area, and how quickly they get fixed. Other local residents can browse, read and comment on problems – and perhaps even offer a solution.

Why do I have to give my name and an email address?

For a few reasons: firstly, we need your email address so that the council can get back to you.

Also, messages sent via FixMyStreet go into council systems. In most cases a full name is a mandatory field, and your report may be rejected without it.

Finally, we find that when users are asked to provide contact details, the tone of their correspondence tends to be more constructive and less abusive.

We don't publish your email address, and you can opt to submit your report anonymously – just uncheck the ‘show my name publicly’ box on submission. This will mean that your name is not displayed on the FixMyStreet website, although it is still sent to the council.

If you want to anonymise a report you made in the past, sign in to your account (see below for how to register) and you'll see a ‘Hide your name?’ option on the report.

Accounts and alerts

Do I need to register with FixMyStreet to use it?

No – you can send a report without registering. When you submit your report, we'll send you an email with a confirmation link.

If you use FixMyStreet a lot, you can avoid this step by creating an account. Once you've signed in, your reports will be sent as soon as you click 'submit'.

You'll also be able to see all previous reports you've made on one page.

How do I register?

Visit https://www.fixmystreet.com/auth and choose ‘No, let me sign in by email’. You can choose a password at that point.