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Q and A

The Town Council deals with a vast number of enquiries on a daily basis and this can be in the form of email, telephone calls or sometimes face to face.  We will be compiling the most frequently asked questions with the response in the weeks ahead so that this can be used as a reference point for residents.

We hope that this will be useful and welcome any feedback or comments if you have further suggestions which we can consider for inclusion.

Q - Where do I report a Kent County Council problem or issue?

A - Kent County Council has an online portal where you can report a number of items including street light faults, potholes, drainage, traffic signal faults and overgrown vegetation.

 The link to the page on the Kent County Council website is:

The following are problems that Kent County Council do not manage - 

Please contact your District Council for bus shelters, fly tipping, litter, parking or street cleaning.  Highways England for motorways and major A road problems.  Your community representative for junction improvements, new signs and lines, traffic calming or changes to speed limits.  To report any emergency issues outside of normal office hours (Monday to Friday, 9am till 5pm), please telephone 03000 419191.

Q - How do I report a missed residential refuse bin?

A - You will need to register on the portal at Thanet District Council - this is the link -  You can also check your bin collection day and collection status on the portal.  There are helpful FAQs on the TDC website.

Q - What is the role of Councillor Auditor?

A - In relation to the Councillor Auditor query from Full Council meeting – The appointment of a Councillor Auditor is part of our Internal Control processes for finance.  The Statement of Internal Control agreed for this year confirms the processes adopted by Council.  Section 2.2 of the Financial Regulations - 2.2. On a regular basis, at least once in each quarter, and at each financial year end, a member other than the Chairperson shall be appointed to verify bank reconciliations (for all accounts) produced by the RFO. The member shall sign the reconciliations and the original bank statements (or similar document) as evidence of verification. This activity shall on conclusion be reported, including any exceptions, to and noted by the Finance & General Purposes Committee and then reported to the Council.